For best results we recommend that you convert your copy jobs to PDF
files before sending them to us. This will insure that what you send
us is what gets printed! If you do not have the software to creat a
PDF file, you can get it for FREE from Adobe! Click
here for more information.
Can't create a PDF file? There is still hope!
This check list should be used on every document you are sending for
printing. All possible problems are addressed here and tips are given
for overcoming the problems. The best way to use this check list is
to print it on your printer and check off the boxes that apply to
your document with a pen. When you are done, if any box remains
unchecked, there may be a problem with your file.
Is the file laid out in the same dimensions as the finished document?
Problem: If we are required to make changes to your
document there will be an extra charge and the document may not match
the original file you provided. Solution: Reformat your document so that the dimensions
match the finished piece.
Are the pictures, if any, in your document linked or embedded?
Problem: Embedded pictures make the document file larger
than necessary, and also make it hard for us to make requested
changes to the document if they involve moving and/or resizing
photos. If the wrong color separation is chosen in the picture (ie
RGB, when four-color CMYK is needed) the photo may not separate
correctly when we process it. Solution: Always link pictures to your document, this way
the original picture file is available for editing.
Are the fonts in your document conventional Postscript or True
Problem: Many non-Postscript fonts output differently based
on the printer they are being output on. Solution: If you are using unconventional fonts, change
them in your document to standard Postscript by selecting the text in
question and then changing the font for that text in the manner your
desktop publishing program allows. If you are using a font that is
internal to a program, such as certain vector fonts or word-art, and
there is no standard replacement, contact us for possible alternatives.
Have you allowed enough extra bleed for any colors or photos that
bleed off the edge of your document?
Problem: Little or no bleed will require us to make changes
to your document and there may be an extra charge. Also, the document
may not match the original file you provided. Solution: Correct all bleeds so that there is at least
1/8" or more. In the case of photos, try to extend them 1/4"
off the page to allow for trim and spine thickness variations.
Are you using your programs "Save for Service Provider"
option to collect all the pictures and fonts used in your document
and copy them to a disk or new folder?
Problem: If you just copy your main document and other
files that you think are used in the whole document, you will end up
missing the fonts, and possibly some photos. When we pre-flight your
job, we will not be able to do a complete and through check without
these missing parts. Solution: Use the "Save for Service Provider"
option in Pagemaker, "Save for commercial printer" in
Publisher, "Collect for output" in QuarkX. If these options
are not available, you will have to manually copy all True Type and
Postscript (both the .PFB & .PFM files) to your disk along with
any supporting pictures. After making the copy, open the file on the
disk (not your original on the Hard Drive) and you should see what
photos are missing. This, unfortunately, will not tell you what Fonts
may not be on the disk.
Are the document and supporting files/fonts the only files on the
disk you are sending?
Problem: Sending a disk that contains unnecessary documents
or fonts will delay your job and possibly cause the wrong file to be
output, especially if there are multiple versions of the same
document on the disk. Solution: Remove all unnecessary files from the disk.
Have you printed a copy of your finished document to include with
Problem: Without having an actual hard copy of the
document, as you wish it to be printed, we are assuming what is on
the screen and output by our computers is the same as what you wanted. Solution: Include a hard copy of the document.
Have you printed a copy of the disk directory that lists all the
files and fonts on the disk you are sending for your own records?
Problem: Sometimes the problem arises where a photo
is not linked to a document, but is on the disk provided. If we are
required to search for a photo by opening each one there may be an
extra charge. Solution: By having a hard copy of the directory of the
disk you send, you will be able to tell us exactly what file and what
folder it is in if any questions arise.